Shipping policy
THE EMPORIUM OF ABINGDON – SHIPPING & DELIVERY POLICY
We're happy to offer several ways to get your Emporium finds home! Please review the options below before placing your order.
IN-STORE PICKUP — FREE
Free in-store pickup is available at The Emporium of Abingdon during regular business hours.
You'll receive a notification when your order is ready for pickup. Please wait until you receive your ready-for-pickup notification before coming to the store.
Please have your order confirmation available when picking up your order.
LOCAL DELIVERY — FEE APPLIES
Local delivery may be available within the Abingdon area for an additional delivery fee.
Available delivery options and applicable fees will be shown at checkout when available.
Delivery timing may vary depending on order volume, availability, weather, and other circumstances.
If you're unsure whether your address qualifies for local delivery, please contact us before placing your order.
SHIPPING — U.S. ONLY
We currently ship within the United States.
Shipping charges are calculated at checkout based on the order and destination.
Orders are generally processed within 2–4 business days. Weekends and holidays are not considered business days.
Once your order has shipped, you'll receive tracking information when available.
Carrier delivery estimates begin after your order has been processed and are not guaranteed by The Emporium of Abingdon.
LOST, DELAYED OR DAMAGED PACKAGES
Once a package is in transit, delivery delays may occur that are outside our control. However, if your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible so we can help determine the appropriate next steps.
For damaged shipments, please keep the item and all original packaging and take photographs of the damage, as these may be required for a carrier claim.
Please verify your shipping address carefully before submitting your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer, except as otherwise required by law.
PRODUCT ISSUES
Because The Emporium of Abingdon features merchandise from multiple independent makers and merchants, some product concerns may need to be addressed with the vendor who supplied the item. We're happy to help connect you with the appropriate vendor when needed.
Our Return and Refund Policy also applies to purchases made through our website.
QUESTIONS?
If you have questions about pickup, delivery, or shipping, please contact us at:
Emporium of Abingdon
266 W. Main Street
Abingdon, VA 24210
emporiumabingdon@gmail.com